AVOLA Therapy Privacy Policy
Effective Date: July 1, 2025
Firebird Healthcare Services LLC, doing business as AVOLA Therapy (“AVOLA,” “we,” “us,” “our”) respects your privacy and is committed to protecting your personal and health information in accordance with HIPAA, applicable privacy laws, and industry best practices.
1.
Information We Collect
- Personal & Contact Info: Name, email, phone, address, date of birth.
- Account & Usage Data: Logins, device/browser info, IP address.
- Clinical & Health Information: PHI collected during therapy sessions, intake forms, and care documentation.
- Payment & Billing Details: Insurance information, verification, and self-pay records.
- Cookies & Site Analytics: To enhance functionality and monitor usage.
2.
How We Use Information
We use collected data to:
- Deliver and improve clinical care.
- Manage billing and insurance claims.
- Provide customer service and support.
- Offer administrative notices, appointment reminders, and service updates.
- Analyze usage patterns to improve website and app functionality.
- Comply with legal, regulatory, and accreditation obligations.
3.
Cookies & Tracking Tools
We use cookies and similar technologies to enable essential services, remember preferences, and analyze site/app performance. You may manage or disable non-essential cookies via browser settings or our site’s preference center .
4.
Information Sharing
We share data only when necessary, such as:
- With insurers and payers for claims processing.
- With healthcare providers or agencies you authorize for care coordination.
- With service vendors (e.g., IT, email, payment processors) under strict data protections.
- To comply with law or safeguard rights, safety, or property.
- In the event of corporate changes (e.g., merger or asset sale), while maintaining confidentiality obligations.
We do not sell or rent your personal information .
5.
Choices & Access Rights
You have rights under HIPAA and applicable state laws, including to:
- Access, correct, update, or delete your data.
- Request specific disclosures and limits on sharing.
- Opt out of marketing communications.
- Exercise California, Nevada, Washington, or similar rights regarding data privacy.
To exercise any right, please email gm@avolatherapy.com or call (480) 999-3837.
6.
Security & Data Retention
We maintain robust administrative, physical, and technical safeguards to protect your information. Records are retained as required by HIPAA and state law, even after account closure.
7.
Children’s Privacy
We do not knowingly collect information from individuals under 18 without parental consent. If such data is identified, we will promptly remove it .
8.
International Users
Your data may be transferred and stored in the U.S. by AVOLA or its partners. We ensure protections consistent with U.S. law standards. Use of our services indicates acceptance of such transfers.
9.
Updates to This Policy
We may update this Privacy Policy over time. Significant changes will be communicated via email or app notices, and the new version will be posted with an updated effective date .
Need help or have questions?
Contact our General Manager at: gm@avolatherapy.com | (480) 999-3837
© 2025 Firebird Healthcare Services LLC