1.
Agreement to Terms
Effective Date: June 25, 2025
Welcome to AVOLA Therapy (“we,” “us,” “our”). By using our website, or in‑home therapy services (collectively, “Services”), you agree to these Terms. If you don’t agree, please do not use our Services.
2.
Who We Are
These Terms govern your relationship with Firebird Healthcare Services LLC doing business as AVOLA Therapy, including all affiliated entities delivering therapy services in Arizona. Our Privacy Policy and HIPAA Notice are incorporated by reference.
3.
Changes to Terms
We may update these Terms. Material changes will be communicated (e.g., email or website notice). Continued use after updates means you accept the changes. Only written, signed amendments are binding beyond this process.
4.
Privacy & HIPAA
We take privacy seriously—and comply with HIPAA. Our Notice of Privacy Practices and Privacy Policy explain how we collect, use, and protect personal and health information.
5.
Account Responsibility
You may create an account to access Services. You must safeguard your credentials and are responsible for all activity under your account.
6.
Use of Services
Our Services are for personal, non-commercial use. You must comply with all applicable laws and not misuse the Services (e.g., no spamming, hacking, scraping, intellectual property violations).
7.
Clinical Consent & Direct Access
By receiving therapy, you consent to examination, procedures, and treatment by our licensed therapists. Arizona’s Direct Access laws allow physical therapy without a referral; where applicable, we follow state regulations regarding treatment duration and scope.
8.
Therapist Relationship
Our clinicians (OT/PT/SLP and assistants) are licensed professionals and may be employees or independent contractors of AVOLA Therapy. We ensure all meet our professional and compliance standards.
9.
Billing & Insurance
You agree to pay applicable co-pays, deductibles, coinsurance, or self-pay fees under your insurance plan. Insurance coverage will be verified, but you remain responsible for any non-covered services or outstanding balances.
10.
Remote Monitoring & Communications
We may communicate appointment reminders, clinical prompts, and service-related messages via phone, text, or email. You may opt out of marketing communications but clinical communications are part of your care.
11.
Intellectual Property
All content—including text, graphics, logos, and software—is owned by AVOLA Therapy or licensed to us. You may not use our content without permission.
12.
Termination of Access
We may suspend or terminate your access for violating these Terms or legal requirements. On termination, certain provisions (e.g., payment obligations, IP rights, limitations of liability) will survive.
13.
Modifications to Services
We may update or discontinue Services (in part or whole) with notice. You accept that we are not liable for modifications or the removal of any features.
14.
Disclaimers & Liability Limitations
Services are provided “as is” and “as available.” To the fullest extent permitted by law, AVOLA Therapy disclaims all warranties. Our liability is limited to the amount you paid for Services, excluding gross negligence or willful misconduct.
15.
Dispute Resolution
Any disputes will be resolved by arbitration (not class actions), under the rules of the American Arbitration Association in Arizona, unless prohibited by law. The arbitrator decides all issues and can award remedies available under law.
16.
Governing Law
These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles.
17.
Severability & Waiver
If a provision is found invalid, the remainder stays in effect. Our failure to enforce a right isn’t a waiver of that right.
© 2025 Firebird Healthcare Services LLC