AVOLA Therapy Privacy Notice
Effective Date: June 25, 2025
Firebird Healthcare Services LLC dba AVOLA Therapy (“AVOLA,” “we,” “us,” “our”) is committed to protecting your privacy and safeguarding Protected Health Information (PHI) in compliance with HIPAA and applicable privacy laws.
1.
Scope of this Notice
This Notice explains how we collect, use, disclose, and protect your PHI through our website, mobile app, in-home therapy services (OT, PT, SLP), and related communications.
2.
Our Privacy Obligations
We are legally required to:
- Maintain PHI confidentiality,
- Provide this Notice,
- Abide by its terms,
- Notify you of breaches of unsecured PHI .
3.
Permitted Uses & Disclosures
Without written authorization, AVOLA may use or share your PHI for:
- Treatment, Payment, and Healthcare Operations (TPO),
- Legal requirements (e.g., reporting abuse, public health),
- Care coordination with your home health agency, family, physicians, or payers.
4.
Other Uses Require Authorization
Any other uses—for example, marketing, research, or disclosures not required by law—will only occur with your written authorization.
5.
Your Rights Under HIPAA
You have the right to:
- Inspect or obtain a copy of your PHI,
- Request amendments to your records,
- Receive an accounting of disclosures,
- Request restrictions on certain uses and disclosures,
- Obtain communications via an alternative contact method,
- Receive a paper copy of this Notice .
Requests can be made via email to gm@avolatherapy.com or by calling (480) 999-3837.
6.
How to File Complaints
If you believe your privacy rights have been violated, please contact us at gm@avolatherapy.com or (480) 999-3837. You may also file a complaint with the U.S. Department of Health & Human Services.
7.
Children’s Privacy
We do not knowingly collect PHI from individuals under 18 without parental or guardian consent. If we learn such PHI has been collected, we will delete it.
8.
State-Specific Privacy Rights
To the extent applicable, residents of states like California, Nevada, and Washington may have additional privacy rights under local laws. Where those laws apply, you may exercise those rights in the same manner as above .
9.
Cookies & Online Tracking
We use cookies and similar technologies on our digital platforms to operate services, remember preferences, and analyze site usage.
10.
Security & Data Retention
AVOLA uses technical, physical, and administrative safeguards to protect your PHI. We retain records as required by HIPAA and state laws, even if your account is closed .
11.
Changes to this Notice
We may modify this Notice at any time. Updates become effective upon posting, and we will provide notice of major changes via email or our website.
Questions?
Contact our General Manager for any questions or concerns at: gm@avolatherapy.com | (480) 999-3837
© 2025 Firebird Healthcare Services LLC